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Valencia Theater Seating — Frequently Asked Questions (FAQ)

Products & Comfort

What makes Valencia Theater Seating so comfortable?

Our seating is engineered with solid wood and steel framing, precision-built reclining mechanisms, high-density cushioning, and ergonomic lumbar and head support. Many models feature powered headrests and smooth motorized recline for an exceptional home theater experience.

What materials and finishes are available?

We offer premium materials including top-grain and Nappa leather, performance fabrics, and microfiber options. Most seating lines come in multiple colors and stitching styles so you can match your décor.

Can the seats be customized?

Yes. You can customize configurations, number of seats, upholstery, colours, and in many cases add accessories such as consoles, tray tables, lighting options, or custom risers.

Ordering, Delivery & Installation

Can I place a pre-order for out-of-stock models?

Yes. Items listed as “Pre-Order” can be purchased immediately and will ship once restocked. We will notify you as soon as your order is ready to dispatch.

Can I choose a preferred delivery date?

We do our best to accommodate preferred delivery dates. Once shipped, you will receive a delivery window and updates from our logistics partner.

Do you offer delivery services like assembly and curbside delivery?

Yes. We offer several delivery options to suit your needs. Curbside delivery is free and available in most regions. For customers who prefer a more hands-off experience, White Glove Delivery, which includes in-room placement and full assembly, is available for an additional charge. All available delivery options will appear during checkout based on your location.

Warranty, Returns & Support

What is your warranty coverage?

Valencia Theater Seating provides a manufacturer’s warranty covering structural components, reclining mechanisms, and electrical components. Warranty terms vary by model—details are available on each product page.

What is your return policy?

Returns are available within 15 days of delivery. A return fee applies, and all items must be returned in their original packaging and in like-new condition. This ensures safe transportation and proper inspection upon arrival. Please contact our support team to initiate a return request.

What if my order arrives damaged or with missing parts?

If you receive a damaged or incomplete shipment, please contact us immediately at valenciatheaterseating.com/support. We will arrange replacement parts, repairs, or a replacement unit depending on the issue.

How long does customer support take to respond?

Our support team typically replies within 24–48 hours during business days.

Home Theater Setup & Use

What is a riser and do I need one?

A riser is a platform used to elevate the second or third row of seats, creating optimized sight lines similar to commercial theaters. Whether you need one depends on your room size, number of seating rows, and viewing angles.

What seating layout works best for my room?

Layouts vary by room dimensions and seating needs. Options include straight or curved rows, loveseat configurations, or multi-row stadium setups. We provide layout guidance and can help design a configuration tailored to your space.

Do you offer accessories for home theater seating?

Yes — optional accessories include tray tables, LED lighting, risers, armrest storage, cupholders, control consoles, and more depending on the model.

Advice & Best Practices

Should I choose a TV or a projector for my home theater?

TVs offer simplicity and high brightness in smaller or brighter rooms. Projectors provide a true cinematic experience and work best in light-controlled, larger spaces. Consider your room size, viewing distance, and ambient light when deciding.

What home theater seating trends are popular right now?

Popular trends include modular seating, multi-row configurations with risers, luxury Nappa leather finishes, USB-C charging ports, minimalist stitching designs, and powered lumbar/headrest adjustments.