Refund policy
Returns must be initiated within 15 days of receipt. We can assure you that our products are of high quality, and you will be satisfied. If an item is delivered damaged, please report to us within 48 hours. All returns require an RMA number. You may acquire one by calling us at 1-888-533-9991. The RMA number must be clearly marked on the returned item's packaging. Anyone returning orders without authorization from us will be responsible for the cost to reship it and the return will not be accepted. So please contact us and make us aware of the problems before returning it, so that we may properly file a claim (according to procedure) with the shipping service and set up a pick up from your location.
YOU MUST KEEP AND USE THE ORIGINAL SHIPPING CARTONS!
Canceling or Changing Orders on Standard Items
We cannot accept order cancellations on any standard items past 24 hours after order placement.
Damaged or Incorrect Items
Incorrect merchandise will be replaced or exchanged at no charge. Cancellation or Restocking charges may apply if order is cancelled. Your Satisfaction Comes First with us! Any items damaged in transit will be repaired to new condition or replaced. All items are inspected prior to shipment, but tiny dings can happen during shipping. Please let us know if this happens to your order, so that we may take care of it for you.
Out of Stock/Backorder Products
In some cases, items will be backordered and out of stock. You will be notified with estimated delivery time. We cannot give out exact delivery dates since we are waiting for these products from the factories. In some cases, this can take up to 8-12 weeks.
Furniture Assembly
Most of our merchandizes are made to be assembled without tools. Some items may require light assembly. Which can be done with basic hand tools (screw driver etc.). All references to size, weight, construction and color are approximate. We are not responsible for typographical errors.
Discontinued Items
On occasion items will be discontinued without notice. In this case we will contact you with a replacement or similar product. At this time the order can be canceled without penalty.